No, you don’t have that right

How many of you have been told “Oh, we are having this conversation” or heard “how dare you” recently? Every day I see a post, see a video, or just hear someone near me utterly shocked that someone wouldn’t do what they want them to. I’m sure you’ve seen me say it, or just guessed, but the vast majority of my work experience in the last 26 years is in customer service of some sort, and TRUST ME, even in 1992, the world was barreling toward what we have today. Imagine the following scenarios/conversations and see if you can guess how they ended:

1 – Hotel front desk receives a call about a drunk causing trouble in the hotel bar from the off duty law enforcement officer providing convention security. Agent confirms the drunk is a guest, so the cop just takes the drunk to their room to sleep it off rather than ticket/arrest them. Next morning, this guest assaults the front desk when told they will not give the cop’s name, then it’s found the guest destroyed over $2000 worth of property in the room.

2 – Support rep receives a report of an error, must ask for the error 10 times before they’re told what the error is. They advise the customer it will take a few minutes to research, during which the customer repeats, almost without stopping to breathe, “I need an answer, why aren’t you helping me, what are you doing, I need this fixed, you’re just stalling, I’m going to report you” and more. After about 5 minutes, the agent states they have found the cause and gives step by step, literally mouse click by mouse click, instructions on how to resolve the issue. The customer then repeats, more than 10 times, “but I need this fixed” until the agent says, (verbatim) “I am sorry if I was not clear, but I have tested this and I am just not allowed to edit your data, you just need to use the steps I gave above and it will fix your issue

3 – Waiter takes food to a table, and is told that it’s not correct. The waiter asks what isn’t correct, only to be told “You know damn well what isn’t correct, now fix it.” Waiter is flustered as it’s not their table, so they didn’t take the order, they just delivered the food, and the manager can see this and comes over. Guest again say “this idiot knows good and damn well what he screwed up and won’t fix it.” The Manager, angrily, states that the waiter standing there red faced did not take their order, but rather a young woman, who is a foot shorter and blonde, did, so they should apologize or leave.

So, what do you think the responses were to each of these?

1 – The drunk actually sued the hotel for “allowing him to be beaten up” then tried to say he didn’t agree to video from security cameras being shown in court. The judge overruled his objection, and he lost.

2 – Customer complained about “rude” rep, only to demand the CEO of the company when told “I’ve listened to the call and you had to be asked multiple times for the error, you then berated the agent as they were testing, which they told you would take a few minutes, you then ignored direct instructions on how to resolve your issue.” That manager then advised the agent to hang up on that person if they get them again.

3 – Waiter was reported for racism, and HR actually sided with the guest saying “you could have explained you didn’t take their order a bit more gently” and didn’t understand when asked “how is saying, I’m very sorry, but I wasn’t the server that took your order, I’ll be happy to fix any issues you can point out.”

So, can you still say, for certain, we aren’t headed for a society where just breathing within 100 yards of someone can offend them and get you arrested, or shot?

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Society has changed, and not for the better

Just 40 years ago, virtually everywhere, if you asked a question of a stranger you were answered, even if the answer was “I don’t know,” if you had your hands full, people held doors for you, or thanked you if you did that for them, drivers allowed others into a lane, Police were smiled at, children were sent to play while adults talked and if they got back soon, they didn’t take over the spotlight. TV was about just the facts news, entertainment, and maybe late at night you were sold junk, or saw Church services on Sundays. People went about their lives, helped others where they could, spent time with family and friends, and in general, enjoyed their life. This is not the case today, sadly, as many have decided they are the center of the universe, able to control and punish anyone for any imagined slight. Virtually every corner of life has been taken over by this attitude, from the retail or food service world, to education, to corporate America, even professional sports and entertainment. We are so tied up in “I know the best way to do….” that we never even consider pausing to ask if that may not be true.

Consider when you call Customer Service now versus even 20 years ago, how you react at a restaurant when told something you don’t like, now versus just 20 years ago, retail now versus then, your general attitude most days. In the 80’s and 90’s would you ever have seen someone sue a restaurant for not having an item that they did not pay for? Not too long ago an attorney went to Our Place, a local DFW restaurant that regularly advertises their soups as part of lunch, but they had run out due to a busy day. He did not eat, and thus did not pay, yet he sent them a bill for “his time” in writing a letter threatening a false advertising lawsuit because they ran out of an item. I worked at two different sit down restaurants and two different pizza places, one delivery and dine in, one just delivery. All of them ran out of something at one point or another, including a pizza delivery place that ran out of pizza dough, on a weekend! Yes, within an hour we had donations from virtually every other store within 20 miles and drivers were dispatched to pick those up, but it happens, and this guy threatened to sue! I can remember, as a child, going to restaurants where I had ONE ITEM I liked, and more than once I heard “I’m sorry, we’re out.” My parents were very clear I would pick something else, eat it all, and not make a scene, but today if the waiter isn’t psychic and ensures you get what you want, people must have their lives ruined.

Where did we change that selfishness became the most prevalent trait in humans? I was told, many times in my childhood and teen years, by my Dad “go grab that door” especially where there were multiple doors, and then I, or he and I, would hold the door for multiple people, several times at restaurants we would just find the others we were with already seated and join them, yet just about a year or so ago, I held the door at a convenience store, for 8 or 9 people, but the last one started berating me about how “she doesn’t need a man to open doors for her.” I’ll admit I was tired and not in the best mood, but I feel I handled it well, as I just said “OK” and entered, letting it close. She then followed me in, ranting about my being rude and “slamming the door in her face,” a feat I assure you as the door opened inside out, meaning she’d need to be inside to have it slam in her face. I lost my patience there, leaned in and simply told her she cannot berate me for holding the door then also for honoring her demand that I not do that. She sputtered and I continued with “you may not have all ways applied to you, you get to pick one, you chose for me to not hold the door when you got angry, live with your choice.” I left after that, and yes, I could have handled it better, but it’s every day now.

Customer Service has never been a coveted job, save where you have great pay and/or benefits, such as working for an airline where you can travel almost free, or companies that pay above the norm to ensure they get the crème de la crème and keep them. But in just one day I need more than two hands to count the instances where I literally repeat myself at least 4 times, at times I’ve literally said “I have tested the steps above, but I am not allowed to edit your live server, so if you just use those steps it will solve your issue” only to be told if you don’t know just admit it, then a complaint filed. If it weren’t for companies recording EVERYTHING these days, I’d have been reprimanded for “being rude and refusing to even try to help,” rather, the client was told exactly what I’d said and emailed the proof, after which she actually said I’d faked it, and tried to demand I be fired for telling her how to resolve her issue.

We are in a rocket fuel powered handcart to hell people, and if we don’t kill the engine, hit the brakes and turn around, we will arrive and trust me, the world where customers can get you fired for doing your job, for literally begging them to just do what you know will work and thus what will resolve their issue, because they refuse to listen, well, trust me, no one will like that world. The people calling will not like getting any help for fear of being fired for helping them, the agents/cashiers/waiters won’t like it because they’ll be so scared serving someone breakfast, when they ordered breakfast, will get their fired for not knowing they actually wanted a beer and pizza but didn’t want to say it, and at the end, no one will be working, and we will be back in the stone age, is that what you want? At this point, I could happily move to cave in the Rockies, fish and hunt for my food, burn branches to keep warm and dry, or to cook, and never need money or tech ever again, but I know the vast majority of the planet are so unprepared, they’d starve in weeks, while bemoaning the “obvious hateful and spiteful attitudes of the world that they won’t just do their jobs and serve them” while ignoring they are the very cause of the collapse killing them.

At this point, honestly, I say we split the planet, give the crybabies and SJW’s and so on the eastern hemisphere and the rest of the people take the western. That gives the “I have rights” crowd more land, and they have a lot of people to spread out so no one offends anyone else, right? Just make sure travel is heavily controlled so they never again darken the door of the other side. Something tells me if we did that, within a few months we’d be ordered to send them food, money, technology, people to run their countries, and they would be required to do it for free and never complain. Even holding a signed contract stating they cannot do that, ever, they would cry about “it’s not fair” that we “just won’t help them any at all,” ignoring that they would not only not help, they’d happily take from anyone and everyone to satisfy their mere desires. So the question is now very simple, where will we end up, and how soon?

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We have a crisis of the heart in this country

We have learned in the last several days, of a “prank” where a young lady pushed another young lady from a height of about 60 feet, into a pond/river. The young lady who was pushed is now in severe pain from injuries suffered due to her uncontrolled fall from such a height. Naturally, the immediate response after making sure the one who was pushed is going to recover, albeit slowly and painfully, was to hold the pusher accountable for her actions. What many did not expect, although I did to some degree, was the sheer volume of the “it was just a prank” side of the argument. I worked for several years as a Volunteer Firefighter, in a very small community which often meant we were first on scene of medical only calls, so I know a thing or two about injuries, and this is one of those lucky to be alive situations. A fall, uncontrolled and likely flailing wildly, from that height into standing water, would feel like hitting concrete at impact, it just then lets you sink under rather than just lying there bleeding.

The core of the situation though, is the attitude from so many people, that the pusher should not even be talked to harshly, but should just be allowed to go on about her life, which is wrong. When you were a child, if you pushed someone down while at recess and they just got a bit dirty, you were talked to sternly and told not to do that again. When a teen if you drove too fast, or otherwise were reckless, you were told in no uncertain terms how dangerous that was. The problem today, simply, is we have a generation now entering the adult work, and another behind them, who have been taught by participation trophies, not being cut from teams, and so much more, that no matter what, they aren’t ever wrong, and that has now almost led to a death. Had this girl died at impact or from her injuries, the young woman who pushed her would be facing at least involuntary manslaughter charges, which would ruin her entire life and likely end with her in jail.

The issue goes deeper though, and has wider reaching effects than most know. Not long ago, people were running around Central Park, wearing scary clown masks, and swinging very real looking weapons, to scare people. If I remember correctly, at least once this resulted in one of them being punched to stop the perceived attack, and I know I remember an off duty Police Officer drawing his sidearm and in both cases, the response was “IT WAS A PRANK, DON’T BE A JERK” or something to that effect. The people who, moments before, were running at others with what appeared to be a very deadly weapon, now cry and scream about people reacting any way other than abject fear or running. They could not understand at all that people would defend their lives with violence when faced with violence, and still can’t.

Fast forward to 2018, and we have an explosion of “I have a right to…..” with that group also saying no one has a right to stop them or even say they can’t do something. Former VP Candidate Tim Kaine’s son has a criminal record for assaults associated with the group antifa, and other members of that group are outraged that their photos are now public record after their arrest for assaulting people who were no danger to them. This last weekend in Charlottesville, Police Officers were assaulted for simply being Police Officers, yet we still hear from the media only that these are “protesters” who are “anti-fascist” even as they employ fascist tactics right out of the darkest parts of history. What will happen then, when one of these antifa rallies attacks the wrong person, and fearing for their life, they draw and fire a weapon, killing their attacker?

The simple answer is chilling, but I can all but guarantee it is right, the victim of the attack, who was fearful they would be killed, will be charged with murder, and likely convicted. We already have groups that regularly find and publicize private information to dox those they don’t like being able to speak against them crying when they aren’t allowed to hide behind a mask. How long will it be until we hear, in a court of law, “I did not authorize any recording of me, so that surveillance tape is not valid as evidence” when a video is showing of one of these “protesters” almost killing someone? How long until we hear “I don’t authorize you to show that” in challenge to evidence of guilt, and it working? We live in a world where people regularly commit heinous crimes and are let go with a slap on the wrist, so now they believe they have rights no other person has. College students try to have professors who won’t just give them a better grade fired for “harassing them,” others scream to drown out speech they disagree with, and still others brutally assault others over mere disagreements, when will we wake up and begin working to stop all of this?

The simple answer is, unfortunately, when we go over the edge of sanity and are forced to claw our way back. The longer answer is, unfortunately, when someone is gravely injured or worse. The riot in Charlottesville in 2017 saw someone killed when a vehicle that was fleeing those trying to harm the driver struck them. Naturally, the rioters took that as their cue to become more violent. Police have been ordered to stand down, people actually protesting peacefully have been told to leave or have been arrested because their peaceful presence somehow caused the intolerance in those bent on subjugating all to their will. We’re nearing the end game, we will see these mental midgets try to overthrow the government, fail, and the media cry about the “political persecution” of not letting them have their way, we will see one of them try to murder someone at a riot and their intended victim will be armed and fight back, and we will see the media cry about a “murderer going free.”

This is no different than 2000, 1992 or 1980. Congress worked to obstruct and remove Reagan, GHW Bush and GW Bush, as they can’t stand not having 100% backing to do all they want. Definitions are changed, documents re-interpreted, and history edited to fit their agenda. The goal is the same as with every government in history, cement their power and control, and prevent anything that threatens the loss of their iron grip on their country. Thankfully, we live in a country where the founding documents give We, The People, the right to circumvent those trying to control us. Article V of the Constitution lays out how our Constitution may be amended, and gives two paths. Congress may present an amendment if two thirds of them agree to it, then three quarters of the states must ratify it. But, if Congress proves to be useless, two thirds of the States may, in their own legislatures, call for a convention of states, where amendments may be presented, and if ratified by three quarters of states, they are accepted. We can limit Congress to very few terms, we can require a balanced budget, and we can even point blank say that what the Constitution says is what it means.

We will face opposition, people like Robert Reich, spread lies and whips people into fearful mobs about how a Convention of States could accidentally destroy the entire Constitution. He cries about “rogue conventions” and works to silence all dissent to the left, demanding submission and subservience to the benevolent masters who simply want to make everyone equal, except for themselves, who will be more equal than those they rule. We must stand up and say NO MORE LIES AND HATE! We must demand the Police arrest the “protesters” who destroy property and assault all who do not praise them for ruling over us. We must demand Congress do their job instead of demanding others do it for them. We must stand up to the lies being spread and tell the likes of Reich that just because he doesn’t like the idea of the States working where Congress won’t, doesn’t mean he can order the country not to do anything.

We, The People, truly hold the power in this country, but if we don’t use the power we have, it will be taken from us in the not so distant future. So, the question is very simple, are you going to be led silently into the box cars as the left continue to add to the list of what you aren’t allowed to do or say? Or, will you stand tall, look them in the eyes, and say you will no longer be subjugated to those who are scared of words? It’s your choice, and while common sense and common courtesy are super powers today, they aren’t totally gone from the planet, yet.

Join us today at https://conventionofstates.com/?ref=29238 and let your state legislature know you support calling an Article V Convention of States. Together is the only way to go forward.

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